"Cool, considered, stylish, calm and inviting. All words I never thought I'd describe to a McDonald's. But it's true. I'm loving it."
The new design is aimed at offering customers a calm respite from the non-stop action of Oxford Street. We used a timeless material palette of concrete, stainless steel, oak and glass as a backdrop of “recognisable neutrality” promoting the service, the product, and the people who come to enjoy it.
McDonald's Oxford St, London
McDonald’s has opened the first Landini designed flagship store in the UK. Built over three floors in multiple interconnecting buildings, the store is an evolution of Landini’s global format for McDonald’s, Project Ray, named after the brand’s founder Ray Kroc.
The colourful graphic environments that became the signature for McDonald’s internationally are replaced with a different approach. The walls of the store intermittently celebrate the menu items, with stylised laser cut line drawings of McDonald’s Cheeseburgers and other iconic products that nod to the heritage of the brand.
Other changes made to the restaurant also help customers enjoy their local restaurant in a way that works for them. Self-service kiosks mean visitors to the restaurant can order at a speed that suits them, while easily accessing nutritional information and making informed food choices.
The digitalisation of the restaurants has also made table service possible, with McDonald’s being the first in its category to offer this. The introduction of this service has also provided the crew with more opportunities to interact with customers and build valuable soft skills from working front of house.
The gallery like entrance hall features back-lit super graphics that celebrate McDonald’s iconic products and a mirrored ceiling is used to increase perceptions of height. A yellow staircase injects a pop of vibrancy, increased by an adjacent illuminated wall and ceiling. This detail is repeated on the bridge link above between the front and rear building.
The main kitchen is located in the basement, with orders being transported upstairs via dumb-waiters. This design feature is centered around creating a place of total calm and respite, removing the theatre of food production thus giving the space entirely back to the customer
Site constraints of minimal natural light meant that lighting was even more crucial than normal to the design. The design embraces the lack of natural light using a computerized lighting system conceived to dramatically alter the mood by day and by night. This calmer, more intimate solution delivers a relaxed night time experience for the diners and a sharper quicker one for the day.
Various seating types and areas have been designed to accommodate families, groups and individuals, and table service has been introduced to improve the experience. Zinc, concrete and oak tables and benches help define these zones, challenging customer’s historical perceptions.
On entering customers will be able to customise and pay for their orders at the latest interactive kiosk stations. Traditional service and pick up points for take away orders are adjacent to these and table service has been introduced too.
Over 80% of McDonald’s restaurants across the country have been digitally transformed in the past three years, by the end of 2018, all McDonald’s restaurants in the UK will offer customers an enhanced digital McDonald’s experience. Other digital features in the restaurants include free to use tablets, interactive magic tables for children and mobile phone charging points. Iterations of the Ray Concept have been rolled out across Australia, Asia, Europe and America.
530 square metres
Food, Hospitality, Retail
Brand Strategy, Interior Design, Kitchen Design, Master Planning, Graphic Design, Signage, Wayfinding, Ticketing, POS, Uniforms, Visualisation, Brand Guidelines, Fit-out Guidelines.